Welcome to Retrocharmeu (hereinafter referred to as "we", "us", or "our"). To ensure a smooth shopping experience, please review the following policy before submitting an order cancellation request.
Order Cancellation Eligibility
An order may be eligible for cancellation under the following circumstances:
- The order has not yet entered the shipping process.
- The order contains incorrect information and needs to be canceled before placing a new order.
- The customer wishes to cancel the order for personal reasons.
- The order is affected by an exceptional situation and both parties agree that cancellation is appropriate.
If the order has already been shipped, cancellation may no longer be available. In such cases, you may refer to our Returns and Exchanges Policy after receiving the item.
Order Cancellation Procedure
Step 1: Submit a Cancellation Request
Please contact our customer support team by email or phone and provide the following information:
- Order number.
- Proof of payment.
- Reason for cancellation.
- Any additional information that may help verify the order.
Step 2: Review and Processing
After receiving your request, our customer support team will review the information provided.
Once the request has been approved, we will notify you using your preferred contact method and proceed with the refund process.
Refund Information
After an order cancellation request has been approved, we will process the refund within 1-5 business days.
Refunds will be returned to the original payment method used for the purchase, including but not limited to:
- Bank cards.
- Visa.
- MasterCard.
If you have not received your refund after the stated processing period, please contact us for assistance.
Contact Information
If you have any questions regarding order cancellations, refunds, or order status, please contact us through the following channels:
Address: 215 Chablis Ln, Ekron, KY 40117, US
Phone: +1 (305) 970-7215
Email: client@retrocharmeu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)