Welcome to Retrocharmeu (hereinafter referred to as "we", "us", or "our"). We value every customer's shopping experience. If you need to request a return or exchange after receiving your order, please review the following policy.
Service Period
You may request a return or exchange within 30 days from the date your order is delivered.
Please provide complete order information when submitting your request to help us process it efficiently.
Eligible Return and Exchange Situations
You may request a return or exchange under any of the following circumstances:
- The product has visible appearance defects.
- The product has quality-related issues.
- The product has an unpleasant odor, significant color differences, or similar issues.
- The item received does not match the order description.
- A return or exchange is requested for personal reasons.
To facilitate the review process, we recommend providing clear photos or videos showing the issue.
How to Submit a Request
To request a return or exchange, please contact us by email or phone and provide the following information:
- Order number.
- Proof of payment.
- Reason for the return or exchange request.
- Photos or videos showing the issue.
Our customer support team will review your request after receiving the required information.
Returning the Product
Once your request is approved, we will contact you using your provided contact information and provide further instructions.
Please return the product to the following address:
Address: 215 Chablis Ln, Ekron, KY 40117, US
Please keep the shipping tracking information and any related shipping records until the process has been completed.
Product Inspection
After we receive the returned product, we will inspect it and verify that the reported issue matches the actual condition of the item.
If the inspection confirms that the request meets the applicable requirements:
- Return requests will proceed to the refund process.
- Exchange requests will proceed to the replacement shipment process.
If additional information is required, we will contact you directly.
Exchange Processing
For approved exchange requests, a replacement item will be shipped within 1-3 business days after the inspection has been completed.
Tracking information for the replacement shipment will be provided once the new item has been dispatched.
Refund Information
After the returned product has been inspected and approved for a refund, we will process the refund within 1-5 business days.
Refunds will be issued to the original payment method used for the purchase, including but not limited to:
- Bank cards.
- Visa.
- MasterCard.
If you have not received your refund after the stated processing period, please contact us.
For additional information regarding refunds, please refer to our Refund Policy.
Shipping Cost Responsibility
Shipping costs associated with approved returns or exchanges will be covered by us, including cases involving product defects, quality issues, odor concerns, color discrepancies, incorrect items received, or personal return and exchange requests.
Return Label Information
A return label is included inside every package to help simplify the return process.
After your request has been approved, please follow the instructions provided by our customer support team.
Additional Information
Please contact us and obtain approval before returning any item.
Products returned without prior authorization may require additional processing time or may not be accepted.
We reserve the right to verify the condition of returned products and the accuracy of the information provided in the request.
Contact Information
If you have any questions regarding returns, exchanges, refunds, or after sales support, please contact us:
Address: 215 Chablis Ln, Ekron, KY 40117, US
Phone: +1 (305) 970-7215
Email: client@retrocharmeu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)