Welcome to Retrocharmeu (hereinafter referred to as "we", "us", or "our"). We respect and value the security of your personal information. This policy explains how we collect, use, store, and protect your information, as well as the rights available to you regarding your personal data.
1. Scope of This Policy
This policy applies to information processing activities that occur when you visit our website, browse products, create an account, place an order, contact customer support, or use any related online services.
Depending on the services you use, we may collect the following categories of information:
- Name.
- Shipping address.
- Billing address.
- Email address.
- Phone number.
- Order information.
- Payment-related information.
- Device and browser information.
- Website usage records.
We collect information only to the extent necessary for providing our services.
2. Cookies and Information Collection Technologies
To ensure the proper operation of our website and improve user experience, we use Cookies and similar technologies.
Cookies are small data files stored on your device that help us:
- Recognize your browsing session.
- Remember your preferences.
- Improve website performance.
- Analyze website usage.
- Enhance website functionality and user experience.
When you first visit our website, you may be presented with a Cookies notice.
You may choose to accept, reject, or manage Cookies according to your preferences.
Some Cookies are necessary for the website to function properly. Disabling these Cookies may affect certain website features.
3. Information Usage and Sharing
The information we collect may be used for the following purposes:
- Processing orders and providing related services.
- Managing payments and shipping arrangements.
- Providing customer support.
- Responding to inquiries and after-sales requests.
- Improving website performance and user experience.
- Preventing fraud, misuse, and security risks.
- Supporting operational and administrative activities.
We do not sell personal information.
Information may be shared only when necessary for the purposes described above, including:
- Shipping and delivery support.
- Payment processing support.
- Website operation and maintenance support.
- Compliance with applicable obligations or protection of rights.
Information shared will be limited to what is reasonably necessary to perform the relevant service.
4. Data Storage and Cookies Management
We take reasonable measures to protect personal information and retain it only for as long as necessary to fulfill the purposes described in this policy.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it.
Regarding Cookies:
- Cookies are used only after users have been informed and provided authorization where required.
- You may manage Cookies through your browser settings.
- You may modify your Cookies preferences at any time.
- Withdrawing Cookies authorization may affect certain website functions.
5. Your Rights Regarding Personal Information
You may have the following rights regarding your personal information, where applicable:
5.1 Right of Access
You may request confirmation of whether we process your personal information and request access to relevant data.
5.2 Right to Rectification
You may request correction of inaccurate, incomplete, or outdated personal information.
5.3 Right to Erasure
You may request the deletion of your personal information under applicable circumstances.
5.4 Right to Restrict Processing
You may request restrictions on certain processing activities in specific situations.
5.5 Right to Data Portability
You may request a copy of the information you have provided in a commonly used format where applicable.
5.6 Right to Withdraw Consent
You may withdraw consent at any time for processing activities based on your consent.
The withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the information provided below.
6. Legal Basis for Data Processing Under GDPR
We process personal information in accordance with GDPR principles and applicable data protection requirements.
6.1 Performance of a Contract
We process personal information to manage orders, complete payments, arrange deliveries, and provide purchased services.
6.2 Explicit Consent
Where you choose to subscribe to newsletters, receive updates, or participate in marketing communications, we process information based on your explicit consent.
You may withdraw your consent at any time.
6.3 Compliance with Legal Obligations
We may process and retain information for tax, accounting, record-keeping, regulatory, and compliance purposes.
6.4 Legitimate Interests
We may process information to improve website functionality, enhance user experience, improve service quality, and prevent fraudulent activities.
When relying on legitimate interests, we carefully consider your rights and expectations.
Information Security Measures
We implement reasonable technical and organizational measures to protect personal information, including:
- Access controls.
- Security monitoring systems.
- Data protection and encryption measures.
- Internal authorization management.
- Risk detection and prevention procedures.
Although reasonable safeguards are implemented, no method of electronic transmission or storage can guarantee absolute security.
Contact Information
If you have questions regarding this policy, personal information processing practices, or your privacy rights, please contact us:
Address: 215 Chablis Ln, Ekron, KY 40117, US
Phone: +1 (305) 970-7215
Email: client@retrocharmeu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)