Shipping and Delivery Policy

Welcome to Retrocharmeu (hereinafter referred to as "we", "us", or "our"). Please review the following information regarding shipping and delivery before placing an order.

Shipping Coverage

We currently ship to addresses within the United States only.

At this time, shipping services are not available for destinations outside the United States.

Please ensure that all shipping information is accurate and complete. Delays or delivery failures caused by incorrect or incomplete address information are the responsibility of the recipient.

Shipping Fees

Orders from $0.00 to $279.98: Shipping charges are calculated at checkout.
Orders of $279.99 or more: Free shipping.
Estimated delivery time after shipment: 5-8 business days.

Tax Information

All product prices displayed on our website include applicable taxes.

Unless otherwise specified, no additional taxes are required upon delivery.

Order Cut-Off Time

Our daily order cut-off time is 6:00 PM EST.

Orders placed and paid before 6:00 PM EST begin processing on the same business day.
Orders placed after 6:00 PM EST begin processing on the next business day.
If an order is placed on a weekend or non-business day, processing will begin on the next available business day.

Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.

Processing may include inventory verification, packaging preparation, and shipment arrangements.

Processing times may be extended due to high order volume, severe weather conditions, carrier delays, or other unforeseen circumstances.

Transit Time

After shipment, orders are generally delivered within 5-8 business days.

Actual delivery times may vary depending on destination, weather conditions, carrier operations, and other factors beyond our control.

Shipping Carriers

We may use one of the following carriers to deliver your order:

DHL Express
UPS
FedEx

The carrier assigned to your shipment will be indicated in the shipping information provided after dispatch.

Order Tracking

Tracking information will be provided once your order has been shipped.

You may use the tracking number to monitor the status of your shipment.

Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.

If you require assistance regarding tracking information, please contact us using the details listed below.

Responsibility Statement

Once an order has been transferred to the shipping carrier, transportation services are managed by the selected carrier.

We are not responsible for delays, failed deliveries, or delivery interruptions resulting from the following circumstances:

Incorrect or incomplete shipping addresses.
Incorrect recipient information.
Refused deliveries or unavailable recipients.
Natural disasters or severe weather conditions.
Transportation network disruptions.
Government actions or other circumstances beyond reasonable control.

If a package appears damaged, lost, or otherwise affected during transit, please contact us promptly so that we may assist with the investigation process.

Delivery Inspection

Please inspect your package upon delivery.

If you notice any of the following conditions, we recommend documenting the issue before accepting the shipment: